AI agents in Customer Support
Support is the most proven agent category: agents commonly handle a large share of routine questions. Start with answers from your own help content.
Start with these jobs
1. Email Support
Drafted replies a person approves are low-risk and save time immediately.
See agents for this2. Knowledge Management
A clean help centre is what makes every support agent accurate.
See agents for this3. Answer Phone Calls
Voice agents can answer after-hours calls and book callbacks.
See agents for this
Watch out for
- Give customers an easy way to reach a person.
- Track wrong answers weekly and fix the source content, not just the prompt.
How to start
Use your helpdesk's built-in AI first (Zendesk, Intercom, Freshdesk), then add a specialist agent where it falls short.