AI agents in E-commerce & Retail

Shops use agents to answer buyers, handle orders and returns, and increasingly to sell inside chat apps like WhatsApp. Agent shopping (agents buying for customers) is the next wave.

Start with these jobs

1. 1. Sell on WhatsApp & Chat

   In many markets buyers already order on WhatsApp; an agent answers and takes orders 24/7.

   See agents for this

2. 2. Customer Support

   Where-is-my-order and return questions are high-volume and predictable.

   See agents for this

3. 3. Shop & Checkout for Users

   Clean product data and structured feeds help shopping agents find and buy from you.

   See agents for this

Watch out for

• Confirm prices, stock and payment before an agent promises anything.
• Use your payment provider's official tools; never let an agent store card details.

How to start

WhatsApp Business Platform plus a no-code bot builder is the quickest start; connect it to your store (Shopify, WooCommerce) and local payments.